Bug Tracker: Details of bug 642513
Status:
Fixed, Fixed version released.
Bug Report
| BugID |
642513 |
| Reported on |
09.07.2010 |
| Reported by |
in...@belrus.info |
| Bug summary |
jv16 not started |
| Description |
George:
After installation JV16 PT 2010 - program cant start
Welcome George! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator Veera. Currently in room: George, Veera.
Veera:
Hello
Veera:
Have you added the software to your antivirus software's ignore list?
George:
no
George:
nod32 not say anything
George:
what files to ignore list?
Veera:
jv16PT.exe
George:
1 second im try
George:
not helped
George:
an error occured application
George:
uninstall - install not helped
Veera:
Did you have your antivirus software turned off when installing?
George:
date/time : 2010-07-09, 10:37:20, 705ms
computer name : NOTEBOOK
user name : George
registered owner : Microsoft / Microsoft
operating system : Windows XP Media Center x64 Service Pack 3 build 2600
system language : Russian
system up time : 55 minutes 38 seconds
program up time : 2 seconds
processors : 4x Intel Core(TM)2 Quad CPU Q9300 @ 2.50GHz
physical memory : 5511/8190 MB (free/total)
free disk space : (F 72,82 GB
display mode : 2560x1600, 32 bit
process id : $1a74
allocated memory : 104,11 MB
executable : jv16PT.exe
exec. date/time : 2010-06-30 12:06
version : 2.0.0.961
compiled with : Delphi 2010
madExcept version : 3.0l
callstack crc : $69726553, $da99fe1e, $da99fe1e
exception number : 1
exception class : EAccessViolation
exception message : Access violation at address 69726553. Read of address 69726553.
main thread ($1420):
69726553 +000 ???
0054ab08 +02c jv16PT.exe Controls TWinControl.MainWndProc
004a2a9c +014 jv16PT.exe Classes StdWndProc
77b400e3 +02b ntdll.dll KiUserCallbackDispatcher
75727df5 +00a USER32.dll DispatchMessageW
0045d5ed +23d jv16PT.exe madExcept HandleException
00464592 +03a jv16PT.exe madExcept InterceptAHandleExcept
0054ab43 +067 jv16PT.exe Controls TWinControl.MainWndProc
77b4010a +00a ntdll.dll KiUserExceptionDispatcher
0054ab08 +02c jv16PT.exe Controls TWinControl.MainWndProc
004a2a9c +014 jv16PT.exe Classes StdWndProc
77b400e3 +02b ntdll.dll KiUserCallbackDispatcher
00405cc4 +008 jv16PT.exe System 329 +0 TObject.Free
00554701 +019 jv16PT.exe Controls DoneControls
0055649f +02b jv16PT.exe Controls Finalization
00406b2a +03e jv16PT.exe System 329 +0 FinalizeUnits
00464ef4 +054 jv16PT.exe madExcept InterceptFinalizeUnits
00406ee4 +080 jv16PT.exe System 329 +0 @Halt0
00936550 +100 jv16PT.exe jv16PT 384 +29 initialization
773e3675 +010 kernel32.dll BaseThreadInitThunk
modules:
00020000 recognition.dll F:Program Files (x86)jv16 PowerTools 2010
00400000 jv16PT.exe 2.0.0.961 F:Program Files (x86)jv16 PowerTools 2010
10000000 wl_hook.dll 6.72.3001.10913 f:progra~1agnitumoutpos~1
72420000 AcGenral.DLL 6.1.7600.16385 F:WindowsAppPatch
72b20000 msimg32.dll 6.1.7600.16385 F:Windowssystem32
72b50000 dwmapi.dll 6.1.7600.16385 F:Windowssystem32
72b70000 sfc_os.DLL 6.1.7600.16385 F:Windowssystem32
72b80000 sfc.dll 6.1.7600.16385 F:Windowssystem32
72b90000 MSACM32.dll 6.1.7600.16385 F:Windowssystem32
72d70000 olepro32.dll 6.1.7600.16385 F:Windowssystem32
72dd0000 UxTheme.dll 6.1.7600.16385 F:Windowssystem32
72e50000 winspool.drv 6.1.7600.16385 F:Windowssystem32
73380000 wsock32.dll 6.1.7600.16385 F:Windowssystem32
73770000 apphelp.dll 6.1.7600.16385 F:Windowssystem32
737f0000 winmm.dll 6.1.7600.16385 F:Windowssystem32
73f40000 comctl32.dll 6.10.7600.16385 F:WindowsWinSxSx86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc
740e0000 MPR.dll 6.1.7600.16385 F:Windowssystem32
74100000 USERENV.dll 6.1.7600.16385 F:Windowssystem32
74120000 version.dll 6.1.7600.16385 F:Windowssystem32
74130000 profapi.dll 6.1.7600.16385 F:Windowssystem32
74140000 SHFolder.dll 6.1.7600.16385 F:Windowssystem32
74150000 samcli.dll 6.1.7600.16385 F:Windowssystem32
74ef0000 AcXtrnal.DLL 6.1.7600.16385 F:WindowsAppPatch
753a0000 SortServer2003Compat.dll 6.1.7600.16385 F:Windowssystem32
753f0000 SHUNIMPL.DLL 6.1.7600.16385 F:Windowssystem32
75420000 AcLayers.dll 6.1.7600.16385 F:WindowsAppPatch
75690000 CRYPTBASE.dll 6.1.7600.16385 F:Windowssyswow64
756a0000 SspiCli.dll 6.1.7600.16484 F:Windowssyswow64
75700000 MSASN1.dll 6.1.7600.16415 F:Windowssyswow64
75710000 USER32.dll 6.1.7600.16385 F:Windowssyswow64
75810000 LPK.dll 6.1.7600.16385 F:Windowssyswow64
75870000 WS2_32.dll 6.1.7600.16385 F:Windowssyswow64
75940000 oleaut32.dll 6.1.7600.16385 F:Windowssyswow64
75a00000 GDI32.dll 6.1.7600.16385 F:Windowssyswow64
75a90000 SHLWAPI.dll 6.1.7600.16385 F:Windowssyswow64
75af0000 NSI.dll 6.1.7600.16385 F:Windowssyswow64
75b00000 IMM32.DLL 6.1.7600.16385 F:Windowssystem32
75b60000 SETUPAPI.dll 6.1.7600.16385 F:Windowssyswow64
75d00000 ole32.dll 6.1.7600.16385 F:Windowssyswow64
75e60000 CFGMGR32.dll 6.1.7600.16385 F:Windowssyswow64
75e90000 Normaliz.dll 6.1.7600.16385 F:Windowssyswow64
75ea0000 sechost.dll 6.1.7600.16385 F:WindowsSysWOW64
75ec0000 iertutil.dll 8.0.7600.16385 F:Windowssyswow64
760c0000 wininet.dll 8.0.7600.16596 F:Windowssyswow64
761c0000 msvcrt.dll 7.0.7600.16385 F:Windowssyswow64
762d0000 comdlg32.dll 6.1.7600.16385 F:Windowssyswow64
76350000 CLBCatQ.DLL 2001.12.8530.16385 F:Windowssyswow64
763e0000 USP10.dll 1.626.7600.16385 F:Windowssyswow64
76480000 ADVAPI32.dll 6.1.7600.16385 F:Windowssyswow64
76520000 RPCRT4.dll 6.1.7600.16385 F:Windowssyswow64
76610000 MSCTF.dll 6.1.7600.16385 F:Windowssyswow64
766e0000 shell32.dll 6.1.7600.16532 F:Windowssyswow64
77330000 DEVOBJ.dll 6.1.7600.16385 F:Windowssyswow64
77350000 KERNELBASE.dll 6.1.7600.16385 F:Windowssyswow64
773d0000 kernel32.dll 6.1.7600.16385 F:Windowssyswow64
774d0000 urlmon.dll 8.0.7600.16588 F:Windowssyswow64
77610000 CRYPT32.dll 6.1.7600.16385 F:Windowssyswow64
77b30000 ntdll.dll 6.1.7600.16559 F:WindowsSysWOW64
processes:
0000 Idle 0 0 0
0004 System 0 0 0
0184 smss.exe 0 0 0
0208 csrss.exe 0 0 0
0248 csrss.exe 1 0 0
0250 wininit.exe 0 0 0
0278 services.exe 0 0 0
0290 lsass.exe 0 0 0
0298 lsm.exe 0 0 0
0300 winlogon.exe 1 0 0
0340 svchost.exe 0 0 0
0388 svchost.exe 0 0 0
03d0 atiesrxx.exe 0 0 0
007c svchost.exe 0 0 0
01d8 svchost.exe 0 0 0
01cc svchost.exe 0 0 0
045c svchost.exe 0 0 0
0490 atieclxx.exe 1 0 0
04f4 svchost.exe 0 0 0
05a4 spoolsv.exe 0 0 0
05d0 svchost.exe 0 0 0
0604 NetworkLicenseServer.exe 0 0 0
0630 agent.exe 0 0 0
0654 fileserver.exe 0 0 0
06f0 schedul2.exe 0 0 0
0758 svchost.exe 0 0 0
076c avp.exe 0 0 0
07b8 ekrn.exe 0 0 0
07f4 era.exe 0 0 0
05e4 FileZilla server.exe 0 0 0
0660 svchost.exe 0 0 0
06fc inetinfo.exe 0 0 0
05fc sqlservr.exe 0 0 0
0930 sqlservr.exe 0 0 0
0984 rserver3.exe 0 0 0
0a48 sqlbrowser.exe 0 0 0
0a68 sqlwriter.exe 0 0 0
0aac TrueImageTryStartService.exe 0 0 0
0bac taskhost.exe 1 31 22 normal
0878 svchost.exe 0 0 0
08b0 wecdt.exe 0 0 0
0be4 wecmsg.exe 0 0 0
08a4 dwm.exe 1 18 2 high
0c24 explorer.exe 1 822 454 normal
0cd8 weServerDBUpdater.exe 0 0 0
0cf0 wemon.exe 1 0 0
0d38 weServerMessenger.exe 0 0 0
0dcc HP1006MC.EXE 0 0 0
0e84 ManagementServer.exe 0 0 0 normal
0ef4 mms.exe 0 0 0 normal
0f2c schedhlp.exe 1 12 4 normal F:Program Files (x86)Common FilesAcronisSchedule2
0f54 StorageServer.exe 0 0 0 normal
0b5c itype.exe 1 20 39 normal
0dec ipoint.exe 1 20 38 normal
0974 WmiPrvSE.exe 0 0 0
10b0 egui.exe 1 311 78 normal
110c sidebar.exe 1 159 91 normal
1150 StikyNot.exe 1 387 196 normal
11e8 infium.exe 1 1512 343 normal F:Program Files (x86)QIP Infium2
1280 control_panel.exe 1 21 17 normal F:Program Files (x86)EntensysUserGate 5control_panel
131c EHttpSrv.exe 0 0 0
10c8 WmiPrvSE.exe 0 0 0
06d4 TrueImageMonitor.exe 1 52 22 normal F:Program Files (x86)AcronisTrueImageHome
1290 TimounterMonitor.exe 1 223 24 normal F:Program Files (x86)Common FilesAcronisTimounter
12cc avp.exe 1 117 75 normal F:Program Files (x86)Kaspersky LabKaspersky Anti-Virus 6.0 SOS MP4
13f8 S
George:
YES - last install i do in safe mode
George:
in safe mode - program work
George:
in normal mode - erroe
George:
error
Veera:
Do you have anything else installed that might try to stop it from working? I mean other registry cleaners, firewall...
George:
im close firewall
Veera:
If you have, you could try adding the software to their ignore list as well
George:
now outpost firewall not work
George:
HOW to delete jv16 fully?
George:
and than do new install?
Veera:
You can use the uninstaller to remove the software and then go to the C:Program files to see if there is powertools folder left. Then I would recommend waiting for a bit before installing again.
George:
wait? ok how many minutes?
Veera:
I think five minutes should be enough.
George is now off-line and may not reply. Currently in room: Veera.
George is now on-line. Currently in room: George, Veera.
George:
ok
George:
ok im close antivir and try install
George:
NOT WORKED
George:
date/time : 2010-07-09, 10:58:25, 925ms
computer name : NOTEBOOK
user name : George
registered owner : Microsoft / Microsoft
operating system : Windows XP Media Center x64 Service Pack 3 build 2600
system language : Russian
system up time : 1 hour 16 minutes
program up time : 14 seconds
processors : 4x Intel Core(TM)2 Quad CPU Q9300 @ 2.50GHz
physical memory : 5544/8190 MB (free/total)
free disk space : (F 72,82 GB
display mode : 2560x1600, 32 bit
process id : $880
allocated memory : 107,74 MB
executable : jv16PT.exe
exec. date/time : 2010-06-30 12:06
version : 2.0.0.961
compiled with : Delphi 2010
madExcept version : 3.0l
callstack crc : $c5cc58a8, $67f22ead, $67f22ead
exception number : 1
exception class : EAccessViolation
exception message : Access violation at address 007FDF3A in module 'jv16PT.exe'. Read of address 000003F0.
main thread ($1710):
007fdf3a +052 jv16PT.exe InternetUpdateFormUnit 1026 +4 TInternetUpdateForm.VersionCheck_Start
0080f978 +338 jv16PT.exe TutorialFormUnit 493 +68 TTutorialForm.UpdateStep
00811981 +031 jv16PT.exe TutorialFormUnit 922 +7 TTutorialForm.NextBtnClick
0054710b +06f jv16PT.exe Controls TControl.Click
004dc4ae +01e jv16PT.exe StdCtrls TCustomButton.Click
004dcf14 +010 jv16PT.exe StdCtrls TCustomButton.CNCommand
00546ba0 +2d4 jv16PT.exe Controls TControl.WndProc
0054b468 +568 jv16PT.exe Controls TWinControl.WndProc
004dc174 +06c jv16PT.exe StdCtrls TButtonControl.WndProc
005467c4 +024 jv16PT.exe Controls TControl.Perform
0054b5bb +023 jv16PT.exe Controls DoControlMsg
0054c023 +00b jv16PT.exe Controls TWinControl.WMCommand
00546ba0 +2d4 jv16PT.exe Controls TControl.WndProc
0054b468 +568 jv16PT.exe Controls TWinControl.WndProc
0054d274 +01c jv16PT.exe Controls TWinControl.WMNCHitTest
00546ba0 +2d4 jv16PT.exe Controls TControl.WndProc
0054b468 +568 jv16PT.exe Controls TWinControl.WndProc
004a2a9c +014 jv16PT.exe Classes StdWndProc
0054ab08 +02c jv16PT.exe Controls TWinControl.MainWndProc
004a2a9c +014 jv16PT.exe Classes StdWndProc
7572cd7c +047 USER32.dll SendMessageW
75730ad1 +016 USER32.dll CallWindowProcW
0054b568 +0d8 jv16PT.exe Controls TWinControl.DefaultHandler
0054755c +010 jv16PT.exe Controls TControl.WMLButtonUp
005474c6 +07e jv16PT.exe Controls TControl.WMMouseMove
00546ba0 +2d4 jv16PT.exe Controls TControl.WndProc
0054b468 +568 jv16PT.exe Controls TWinControl.WndProc
004dc174 +06c jv16PT.exe StdCtrls TButtonControl.WndProc
0054ab08 +02c jv16PT.exe Controls TWinControl.MainWndProc
004a2a9c +014 jv16PT.exe Classes StdWndProc
75727df5 +00a USER32.dll DispatchMessageW
00575c3d +11d jv16PT.exe Forms TApplication.ProcessMessage
00575c6a +00a jv16PT.exe Forms TApplication.ProcessMessages
00812954 +150 jv16PT.exe NillFormUnit 173 +57 TNillForm.OnFormAfterShow
008145a5 +025 jv16PT.exe NillFormUnit 434 +4 TNillForm.OnAfterShowTimerTimer
004e6187 +00f jv16PT.exe ExtCtrls TTimer.Timer
004e603f +02b jv16PT.exe ExtCtrls TTimer.WndProc
004a2a9c +014 jv16PT.exe Classes StdWndProc
75727df5 +00a USER32.dll DispatchMessageW
00575c3d +11d jv16PT.exe Forms TApplication.ProcessMessage
00575c82 +00a jv16PT.exe Forms TApplication.HandleMessage
00575fad +0c9 jv16PT.exe Forms TApplication.Run
009364d2 +082 jv16PT.exe jv16PT 371 +16 initialization
773e3675 +010 kernel32.dll BaseThreadInitThunk
modules:
00020000 recognition.dll F:Program Files (x86)jv16 PowerTools 2010
00400000 jv16PT.exe 2.0.0.961 F:Program Files (x86)jv16 PowerTools 2010
10000000 wl_hook.dll 6.72.3001.10913 f:progra~1agnitumoutpos~1
71650000 RICHED20.DLL 5.31.23.1229 F:Windowssystem32
72420000 AcGenral.DLL 6.1.7600.16385 F:WindowsAppPatch
72b20000 msimg32.dll 6.1.7600.16385 F:Windowssystem32
72b50000 dwmapi.dll 6.1.7600.16385 F:Windowssystem32
72b70000 sfc_os.DLL 6.1.7600.16385 F:Windowssystem32
72b80000 sfc.dll 6.1.7600.16385 F:Windowssystem32
72b90000 MSACM32.dll 6.1.7600.16385 F:Windowssystem32
72d70000 olepro32.dll 6.1.7600.16385 F:Windowssystem32
72dd0000 UxTheme.dll 6.1.7600.16385 F:Windowssystem32
72e50000 winspool.drv 6.1.7600.16385 F:Windowssystem32
73380000 wsock32.dll 6.1.7600.16385 F:Windowssystem32
73770000 apphelp.dll 6.1.7600.16385 F:Windowssystem32
737f0000 winmm.dll 6.1.7600.16385 F:Windowssystem32
73f40000 comctl32.dll 6.10.7600.16385 F:WindowsWinSxSx86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc
740e0000 MPR.dll 6.1.7600.16385 F:Windowssystem32
74100000 USERENV.dll 6.1.7600.16385 F:Windowssystem32
74120000 version.dll 6.1.7600.16385 F:Windowssystem32
74130000 profapi.dll 6.1.7600.16385 F:Windowssystem32
74140000 SHFolder.dll 6.1.7600.16385 F:Windowssystem32
74150000 samcli.dll 6.1.7600.16385 F:Windowssystem32
74ef0000 AcXtrnal.DLL 6.1.7600.16385 F:WindowsAppPatch
753a0000 SortServer2003Compat.dll 6.1.7600.16385 F:Windowssystem32
753f0000 SHUNIMPL.DLL 6.1.7600.16385 F:Windowssystem32
75420000 AcLayers.dll 6.1.7600.16385 F:WindowsAppPatch
75690000 CRYPTBASE.dll 6.1.7600.16385 F:Windowssyswow64
756a0000 SspiCli.dll 6.1.7600.16484 F:Windowssyswow64
75700000 MSASN1.dll 6.1.7600.16415 F:Windowssyswow64
75710000 USER32.dll 6.1.7600.16385 F:Windowssyswow64
75810000 LPK.dll 6.1.7600.16385 F:Windowssyswow64
75870000 WS2_32.dll 6.1.7600.16385 F:Windowssyswow64
75940000 oleaut32.dll 6.1.7600.16385 F:Windowssyswow64
75a00000 GDI32.dll 6.1.7600.16385 F:Windowssyswow64
75a90000 SHLWAPI.dll 6.1.7600.16385 F:Windowssyswow64
75af0000 NSI.dll 6.1.7600.16385 F:Windowssyswow64
75b00000 IMM32.DLL 6.1.7600.16385 F:Windowssystem32
75b60000 SETUPAPI.dll 6.1.7600.16385 F:Windowssyswow64
75d00000 ole32.dll 6.1.7600.16385 F:Windowssyswow64
75e60000 CFGMGR32.dll 6.1.7600.16385 F:Windowssyswow64
75e90000 Normaliz.dll 6.1.7600.16385 F:Windowssyswow64
75ea0000 sechost.dll 6.1.7600.16385 F:WindowsSysWOW64
75ec0000 iertutil.dll 8.0.7600.16385 F:Windowssyswow64
760c0000 wininet.dll 8.0.7600.16596 F:Windowssyswow64
761c0000 msvcrt.dll 7.0.7600.16385 F:Windowssyswow64
762d0000 comdlg32.dll 6.1.7600.16385 F:Windowssyswow64
76350000 CLBCatQ.DLL 2001.12.8530.16385 F:Windowssyswow64
763e0000 USP10.dll 1.626.7600.16385 F:Windowssyswow64
76480000 ADVAPI32.dll 6.1.7600.16385 F:Windowssyswow64
76520000 RPCRT4.dll 6.1.7600.16385 F:Windowssyswow64
76610000 MSCTF.dll 6.1.7600.16385 F:Windowssyswow64
766e0000 shell32.dll 6.1.7600.16532 F:Windowssyswow64
77330000 DEVOBJ.dll 6.1.7600.16385 F:Windowssyswow64
77350000 KERNELBASE.dll 6.1.7600.16385 F:Windowssyswow64
773d0000 kernel32.dll 6.1.7600.16385 F:Windowssyswow64
774d0000 urlmon.dll 8.0.7600.16588 F:Windowssyswow64
77610000 CRYPT32.dll 6.1.7600.16385 F:Windowssyswow64
77b30000 ntdll.dll 6.1.7600.16559 F:WindowsSysWOW64
processes:
0000 Idle 0 0 0
0004 System 0 0 0
0184 smss.exe 0 0 0
0208 csrss.exe 0 0 0
0248 csrss.exe 1 0 0
0250 wininit.exe 0 0 0
0278 services.exe 0 0 0
0290 lsass.exe 0 0 0
0298 lsm.exe 0 0 0
0300 winlogon.exe 1 0 0
0340 svchost.exe 0 0 0
0388 svchost.exe 0 0 0
03d0 atiesrxx.exe 0 0 0
007c svchost.exe 0 0 0
01d8 svchost.exe 0 0 0
01cc svchost.exe 0 0 0
045c svchost.exe 0 0 0
0490 atieclxx.exe 1 0 0
04f4 svchost.exe 0 0 0
05a4 spoolsv.exe 0 0 0
05d0 svchost.exe 0 0 0
0604 NetworkLicens
Veera:
So you are not able to run the software at all?
Veera:
Would you be able to do a bug report: http://www.macecraft.com/bugtracker/report_bug/ |
| Operating System |
win7 x64 ult rus |
| Product Name |
jv16 PowerTools |
| Product Version |
1.9.0.555 |
| Is problem reproducable? |
Yes
|
| More information |
This bug report does not contain any attachments. |
Analysis of the report by Macecraft
| Severity of bug |
N/A |
| Comments from developer |
Please provide a Debug Log of the problem, cannot fix the issue without it. |
| Bug fixed on |
16.07.2010 |
| Is this bug fixed in the latest released version? |
Yes, this bug fix is included in the latest released version of the program. |
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