List of all bug reports that were closed without any bug being fixed
Reports classified as 'not a bug'
We have received the following bug reports, but they do not describe a bug in our programs. Click these items to see the explanation by our developers why the specific report does not qualify as a bug report.
| BugID | Product | Severity | Date Reported | Bug Summary |
| 685628 | jv16 PowerTools | Not a Bug | 25.02.2011 | ort a bug in our products. Remember to provide as much information about the problem as possible. Simply stating that program displays an error message doesn't usually help at all, try to be as |
| 812484 | jv16 PowerTools | Not a Bug | 23.02.2011 | Startup Manager-->New on a 64 bit windows system has no way to add a command to HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentV ersionRun. |
| 873544 | jv16 PowerTools | Not a Bug | 08.11.2010 | Exporting compare data from the registry monitor doesn't seem to be correct format. |
| 522648 | jv16 PowerTools | Not a Bug | 08.10.2010 | There is no bug. Probably an error in language ? http://i54.tinypic.com/24wsn60.jpg |
| 965953 | jv16 PowerTools | Not a Bug | 19.08.2010 | Startup Manager not showing RUN entry |
| 822644 | jv16 PowerTools | Not a Bug | 31.07.2010 | The size of FileCache.dat can vary arbitrarily. |
| 262155 | jv16 PowerTools | Not a Bug | 31.07.2010 | See the following information!It's about the latest release of jv16 PT 2010. The problem show up when I try to install the newest programversion. |
| 685567 | jv16 PowerTools | Not a Bug | 19.07.2010 | Not really a bug. |
| 961388 | jv16 PowerTools | Not a Bug | 06.07.2010 | Startup manager does not display disabled programs |
| 561135 | jv16 PowerTools | Not a Bug | 30.06.2010 | Total unrealistic numbers for PC Health |
| 411518 | jv16 PowerTools | Not a Bug | 19.06.2010 | Incomplete cleaning the registry and fund key |
| 111369 | jv16 PowerTools | Not a Bug | 06.03.2010 | When I run the registry cleaner, all my Excel data files disappear from the program's File menu and have to be reinstalled. It's anyone's guess what files have disappeared from other programs. |
| 774398 | jv16 PowerTools | Not a Bug | 04.11.2009 | Invisible text in field prompting for backup name, until highlighted |
| 226488 | jv16 PowerTools | Not a Bug | 14.09.2009 | System Optimizer will not run |
| 934354 | jv16 PowerTools | Not a Bug | 31.08.2009 | Uninstaller does not report what it is doing when removing remnants. |
| 817228 | jv16 PowerTools | Not a Bug | 31.08.2009 | Uninstaller does not report what is happening |
| 655519 | jv16 PowerTools | Not a Bug | 31.08.2009 | Uninstaller lists hundreds of incorrect files for a single uninstall |
| 981285 | jv16 PowerTools | Not a Bug | 15.08.2009 | The Registry Cleaner in your jv16 Power Tools 2009 version 1.9.0.590 finds hundreds of errors in the registry where the previous version finds very few or none. |
| 466539 | jv16 PowerTools | Not a Bug | 04.08.2009 | incorrect showing of program icons |
| 979781 | jv16 PowerTools | Not a Bug | 28.07.2009 | I can´t change to german language. |
| 312548 | jv16 PowerTools | Not a Bug | 30.05.2009 | XP only: When editing a named preference, the name is blank when one clicks the save button. |
| 386436 | jv16 PowerTools | Not a Bug | 30.05.2009 | Message Window does not pop-up |
| 899755 | jv16 PowerTools | Not a Bug | 26.05.2009 | Horizontal separator lines disappear (or more are added at irregular spacings) when page up/down above/below scroll bar buttons. |
| 524213 | jv16 PowerTools | Not a Bug | 25.05.2009 | Long expressions in the Registry Finder "Search words" tab do not wrap. |
Reports classified as 'failed to verify'
We have received the following bug reports, but we have not been able to verify the existence of the problem they describe.
| BugID | Product | Severity | Date Reported | Bug Summary |
| 675516 | jv16 PowerTools | N/A | 18.04.2011 | JV16 Crash.there is no need of another sentence. |
| 452179 | jv16 PowerTools | N/A | 08.04.2011 | Does not clean the empty files just hangs-up and I must use the on/off button to turn off my computer |
| 921157 | jv16 PowerTools | N/A | 03.04.2011 | Backup Tool freezes computer |
| 935966 | jv16 PowerTools | N/A | 02.04.2011 | Selecting Backup Tools causing my computer to freeze, lock up, hang, or disables my computer. I have to power down and power up to get rid of the Backup Tools open window and regain use of my computer. |
| 258356 | jv16 PowerTools | N/A | 01.04.2011 | I am still having the same system error with the latest version of JV. |
| 393952 | jv16 PowerTools | N/A | 31.03.2011 | In computer clean up - hard drive is making noises not heard before. |
| 327469 | jv16 PowerTools | N/A | 22.03.2011 | jv16pt fails to close properly after exiting program, displays error msg. |
| 613325 | jv16 PowerTools | N/A | 21.03.2011 | Registry Backup Fails |
| 363385 | jv16 PowerTools | N/A | 20.03.2011 | "About" section in help menu crashes the program. |
| 611839 | jv16 PowerTools | N/A | 14.03.2011 | the program was "Web CEO". After running the "clean & fix", "speed up my computer", "reg. clnr", and "compact reg", Web CEO would not open. I restored the data base and data files from the latest backup, and it worked again. be careful with the new... |
| 241768 | jv16 PowerTools | N/A | 13.03.2011 | The 'Start Menu Tool' under 'System Tools" hangs the program. |
| 596521 | jv16 PowerTools | N/A | 05.03.2011 | Program locks itself up when turned on. |
| 881271 | jv16 PowerTools | N/A | 23.02.2011 | ERROR MESSAGE "access violation at address 005DDCFD in module JVPT.EXE readubg address 00000040" |
| 836755 | jv16 PowerTools | N/A | 22.02.2011 | jv16 never completes "Performing Initial Setup" |
| 597153 | jv16 PowerTools | N/A | 20.02.2011 | An error occured in the application. |
| 731355 | jv16 PowerTools | N/A | 14.01.2011 | I am running disk wipe (all files and empty space) on a 1.2GB 3.5" drive mounted using a universal USB-IDE cable. Drive is formatted FAT16. |
| 214317 | jv16 PowerTools | N/A | 15.11.2010 | 3rd line descriptions have bottom half cut off |
| 146156 | jv16 PowerTools | N/A | 14.11.2010 | System Optimizer is completely blank. I have reinstalled it and all other features are working. |
| 627964 | jv16 PowerTools | N/A | 11.11.2010 | After trying run "About", the program crashed(silent quit). |
| 921711 | jv16 PowerTools | N/A | 04.11.2010 | In Check for Updates using 2.0.0.981 of Jv16PT an update to 2.0.0.986. The downloaded update does not change the 981 version. This is a bug affecting but not within the program update procedure |
| 252566 | jv16 PowerTools | N/A | 03.11.2010 | Registry Cleaner cannot repair 162 file extensions and 4 useless Registry entries |
| 496955 | jv16 PowerTools | N/A | 29.10.2010 | "About jv16..." screen bug. |
| 793534 | jv16 PowerTools | N/A | 28.10.2010 | In the "Home" section, "Speed up my computer" now opens an empty window, with the exception of the 3 buttons at the top. None of these buttons now reveal any of the tweaks. |
| 878287 | jv16 PowerTools | N/A | 25.10.2010 | When I start power tools and chose "De computer opschonen en herstellen" the computer crashed, twice. |
| 931474 | jv16 PowerTools | N/A | 25.10.2010 | Crash after chosing "De computer opschonen en herstellen" |
| 577258 | PowerTools Lite | N/A | 24.10.2010 | Bug in Slovak language |
| 425253 | jv16 PowerTools | N/A | 21.10.2010 | See Tracking ID OUIX70ICM8 34 files under Useful File Extension will not delete *if need be use email addr casey_201@yahoo.com |
| 666385 | jv16 PowerTools | N/A | 15.10.2010 | Erattic Display after adding a column to the default. Not reproducible in debug mode 2.0.0.981. Reproducable in 2.0.0.970. |
| 591972 | jv16 PowerTools | N/A | 11.10.2010 | Along list of errors that cannot be cleaned. |
| 522477 | jv16 PowerTools | N/A | 11.10.2010 | jv16PT reports registy entries as wrong, that are necessary to run Windows7 Virtual XP mode |
| 182531 | jv16 PowerTools | N/A | 02.10.2010 | program crashed after |
| 873237 | jv16 PowerTools | N/A | 01.10.2010 | Program sometime after launch no window appears. |
| 632546 | jv16 PowerTools | N/A | 29.09.2010 | registry cleaner did something to adobe acrobat 8.2 where it won't allow it to run |
| 719174 | jv16 PowerTools | N/A | 25.09.2010 | The |
| 263954 | jv16 PowerTools | N/A | 19.09.2010 | Access violation when using the Privacy Cleaner, *only*. |
| 923936 | jv16 PowerTools | N/A | 18.09.2010 | 2010 version will not open. When I click on the icon, the "hourglass" comes up for several seconds but nothing happens. |
| 841482 | jv16 PowerTools | N/A | 18.09.2010 | Application error on exit after using Privacy Cleaner, the only function that was used. Open app, use p cleaner, close. For reference, ignored items are IIS logs and Windows logs. Cleaner removed a flash setting and MS mail count - only. |
| 129755 | jv16 PowerTools | N/A | 17.09.2010 | live support stoped on line |
| 857786 | jv16 PowerTools | N/A | 16.09.2010 | eaccessviolation on application exit. |
| 111735 | jv16 PowerTools | N/A | 15.09.2010 | The file finder cannot find any files |
| 626882 | jv16 PowerTools | N/A | 14.09.2010 | a popup comes up saying error saying an error occurred in the application |
| 838368 | jv16 PowerTools | N/A | 09.09.2010 | Error on application exit. Access violation at address 008EE188 module jv 16PT.exe. Read of address 00000006. |
| 972311 | jv16 PowerTools | N/A | 08.09.2010 | Serious. Erased one (non-admin) User path and that User's desktop and programs, and data. |
| 474726 | jv16 PowerTools | N/A | 07.09.2010 | uptime very long |
| 781684 | jv16 PowerTools | N/A | 06.09.2010 | "System Cleaner" component either crashes to a "Access Violation" or cleans items without showing the results. |
| 532629 | jv16 PowerTools | N/A | 04.09.2010 | When cleaner has completed, there are 162 file extension errors,as well as 4 registry errors that are not repaired |
| 835292 | jv16 PowerTools | N/A | 02.09.2010 | Registry Cleaner misses large block of old MS Silverlight registry keys. |
| 446519 | jv16 PowerTools | N/A | 31.08.2010 | If I set a password for opening program, it works only 1st time. After exit program, turn OFF PC, next time DO NOT Recognazie the Password!! I need cancel or rename security.dat file to remove password protection !! |
| 659321 | jv16 PowerTools | N/A | 25.08.2010 | I'm not sure it was a bug but cleaning remnants of software did not succeed. |
| 439312 | jv16 PowerTools | N/A | 17.08.2010 | It interrupted entering into the System Cleaner app within the Privacy Tools folder |
| 378363 | jv16 PowerTools | N/A | 16.08.2010 | Function "Compare" of Registry Monitor does not work. |
| 186167 | jv16 PowerTools | N/A | 13.08.2010 | Registry Compactor window Russian text unreadable |
| 493373 | jv16 PowerTools | N/A | 13.08.2010 | Reg cleaner says incorrect syntax in ver 964. Does not remove MRU in 966. |
| 237572 | jv16 PowerTools | N/A | 13.08.2010 | Trouble recovering files using the File Recovery facility. |
| 272435 | jv16 PowerTools | N/A | 10.08.2010 | Settings>Advanced Interface: Use click effect for the tool icons; Click anywhere on a line to select it; Highlight selected lines- operate as default options . Click.. to unselect it-does not work. |
| 722785 | jv16 PowerTools | N/A | 03.08.2010 | "Program displays error message 'A error occured in the application' a few seconds after starting, this happens every time I try it". |
| 962484 | jv16 PowerTools | N/A | 30.07.2010 | RE: Registry Compactor not working. Additional information |
| 612593 | jv16 PowerTools | N/A | 29.07.2010 | Registry compactor not working. |
| 732549 | jv16 PowerTools | N/A | 29.07.2010 | In the summary that appears following a full scan with registry cleaner, the two bars indicating the system "health" are blank. |
| 129262 | jv16 PowerTools | N/A | 29.07.2010 | Program still generated error. I have Uninstalled v2010 then reinstalled. Same problem. Error screen pops up. |
| 341715 | jv16 PowerTools | N/A | 28.07.2010 | I just downloaded the jv16 program and the same error appears as in bug report 552676. Uninstalled and reinstalled still the same problem "Error Code 87" |
| 831289 | jv16 PowerTools | N/A | 28.07.2010 | Program crashed on "About" |
| 875253 | jv16 PowerTools | N/A | 28.07.2010 | an exception and crash. |
| 886482 | jv16 PowerTools | N/A | 27.07.2010 | I installed release 963 (no problems). Checked the version (ok).I started clean and fix (standard setting).After cleaning I got two crashes/error screens. My pc (Windows 7) is running error free, reliability monitor for weeks a 10. No probl... |
| 434498 | jv16 PowerTools | N/A | 20.07.2010 | File finder fails to find files |
| 892845 | jv16 PowerTools | N/A | 19.07.2010 | I can not see the progress of updating and scanning of my internet security software, Trend MIcro Pro after I installed JV power tools 2010. |
| 358358 | jv16 PowerTools | N/A | 19.07.2010 | After using the License Tool, PT2010, during exit, crashes with a privileged operation. |
| 134969 | jv16 PowerTools | N/A | 17.07.2010 | When closing program I get a long list of data that indicates an error occured. |
| 896563 | jv16 PowerTools | N/A | 14.07.2010 | The options are missing |
| 864179 | jv16 PowerTools | N/A | 13.07.2010 | jv16PT Error on Startup |
| 828737 | jv16 PowerTools | N/A | 12.07.2010 | Can't use History Cleaner |
| 427854 | jv16 PowerTools | N/A | 12.07.2010 | Program termination when clicking on "About jv16 Power Tools" in the Help menu |
| 221218 | jv16 PowerTools | N/A | 10.07.2010 | JV16 Run as administrator |
| 843942 | jv16 PowerTools | N/A | 09.07.2010 | Disk wiper (free space) not working (not wiping) |
| 867932 | jv16 PowerTools | N/A | 09.07.2010 | Clean and Fix my Computer not showing faults |
| 262232 | jv16 PowerTools | N/A | 09.07.2010 | When cleaning Historics and right-click on "Show data", it's OK with Registry entries, but an access violation ith "Files" |
| 266686 | jv16 PowerTools | N/A | 06.07.2010 | JV16 PT 2010 uninstall does not exist if PT 2009 is also installed. |
| 138458 | jv16 PowerTools | N/A | 06.07.2010 | "Performing Initial Setup" exceeds memory. |
| 932598 | jv16 PowerTools | N/A | 04.07.2010 | Drag and Drop in Anti-Malware tool works only once and "Scan for the following download directories.." can in fact NOT be deselected. |
| 769932 | jv16 PowerTools | N/A | 04.07.2010 | Starting Powertools, choosing >registry cleaning, > fix, > after cleaning I get - now and then - "an error occured" I attached a screenshot |
| 234736 | jv16 PowerTools | N/A | 02.07.2010 | Registry Finder halts or stops searching after some 2650 finds. |
| 292879 | jv16 PowerTools | N/A | 02.07.2010 | History Cleaner causes jv16 crash on exit |
| 945365 | jv16 PowerTools | N/A | 01.07.2010 | keeps giving me errors saing "an error occured in the application" |
| 934961 | jv16 PowerTools | N/A | 30.06.2010 | When I select point from the main menu «about the program» it (program) is closed. |
| 414995 | jv16 PowerTools | N/A | 30.06.2010 | Appear a windows and the program don't work. |
| 354452 | jv16 PowerTools | N/A | 29.06.2010 | Version numbers in "Check for updates..." window are invisible until highlighted. |
| 362348 | jv16 PowerTools | N/A | 29.06.2010 | Registry Cleaner is now locking up after displaying scan results, and before I click "Fix". |
| 225585 | jv16 PowerTools | N/A | 25.06.2010 | When running a "Quick System Analysis" the application stops responding. |
| 195632 | jv16 PowerTools | N/A | 06.06.2010 | Whenever opening jv16 power tools, attached things are coming always and can't stop it is. |
| 952211 | jv16 PowerTools | N/A | 02.06.2010 | Program crashes in About menu |
| 628822 | jv16 PowerTools | N/A | 31.05.2010 | Cannot create snapshot in Registry Monitor |
| 471898 | jv16 PowerTools | N/A | 31.05.2010 | Registry find/replaces fails without warning if registry access denied |
| 227439 | jv16 PowerTools | N/A | 20.05.2010 | Suddenly there was an errormessage, but no idea why or where. |
| 511959 | jv16 PowerTools | N/A | 02.05.2010 | Open the software and run a system clean. |
| 851216 | jv16 PowerTools | N/A | 08.04.2010 | Internal error: Program failed to initialize. Code: 05a, error message: (Access violation at address 00557FDA in module 'jv16PT.exe'. Read of address 0000022B |
| 742649 | jv16 PowerTools | N/A | 06.04.2010 | runs very slow, in task manager constantly says program not responding. Usually eventually crashes. Used to work quickly and well something changed in computer configuration or maybe file infected? |
| 616838 | jv16 PowerTools | N/A | 20.11.2009 | Running Powertools lite and got an error when it was 98% done, it closed. |
| 749585 | jv16 PowerTools | N/A | 04.11.2009 | Invisible text in "Files to find" input field in File Finder |
| 328663 | jv16 PowerTools | N/A | 14.10.2009 | Registry Monitor will not create a snapshot/ compare. Program takes 5 minutes to complete a 2 hive snapshot, Then stalls doing a compare. (after an hour or so)Then can not "X" out or "Abort" without program crashing. |
| 942131 | jv16 PowerTools | N/A | 09.10.2009 | The Registry Cleaner of the current version of your jv16PT2009 finds hundreds of false positives. |
| 934511 | jv16 PowerTools | N/A | 07.10.2009 | jv16 Powertools: It takes a very long time to start the program - ±2-3 minutes. But it seems to work okay then. |
| 673834 | jv16 PowerTools | N/A | 21.09.2009 | Norton Internet Security 2010 does not work after default installation and running of jv16 |
| 482832 | jv16 PowerTools | N/A | 12.09.2009 | Registry Cleaner - Results form, field values in top part of form are invisible (white text on white background. |
| 211348 | jv16 PowerTools | N/A | 10.09.2009 | In Settings Tools, "..." buttons don't open a file browser. |
| 355526 | jv16 PowerTools | N/A | 10.09.2009 | Field values are invisible in Settings Tool, Installation & Advanced sections. |
| 733968 | jv16 PowerTools | N/A | 08.09.2009 | 2 buttons disappear in the registry cleaner custom fix window |
| 136744 | jv16 PowerTools | N/A | 05.09.2009 | System restore deleting |
| 776381 | jv16 PowerTools | N/A | 07.08.2009 | Explore & Open In RegEdit not working. |
| 895689 | jv16 PowerTools | N/A | 14.07.2009 | I can't see Daemon tools in startup manager |
| 861259 | jv16 PowerTools | N/A | 26.05.2009 | Sliding window over message box causes program to hang/flicker (endless loop?). |
Reports classified as 'failed to fix'
We have received the following bug reports but the reports did not contain enough information in order for us to fix the bug. Bug reports are classified as 'failed to fix' instead of 'failed to verify' in cases where it seems very probable that the user has experienced a bug, for example by providing us screenshots or if more than one user has reported the same problem.
| BugID | Product | Severity | Date Reported | Bug Summary |
| 673347 | jv16 PowerTools | N/A | 16.08.2010 | Trojaner when upgrading |
| 552676 | jv16 PowerTools | N/A | 22.07.2010 | Program still generated error (87 I blieve). Un-installed v2010 then re-installed. Same problem. Error screen pops up |
| 525774 | jv16 PowerTools | N/A | 10.07.2010 | Registry cleaner crashes jv16 |
| 642513 | jv16 PowerTools | N/A | 09.07.2010 | jv16 not started |
| 465218 | jv16 PowerTools | N/A | 05.07.2010 | Cosmetic error in the Add... window |
| 216351 | jv16 PowerTools | N/A | 01.07.2010 | "Remove Registry Compactor backups" doesn't delete all the "*jv16pt_bak*" files, and those files can't be deleted even by Explorer. |
| 531747 | jv16 PowerTools | N/A | 05.06.2010 | registry cleaner does not work |
| 718132 | jv16 PowerTools | N/A | 02.06.2010 | Does not fully clean registry |
| 789239 | jv16 PowerTools | N/A | 26.05.2010 | If system scan is permitted to run prior to Registry Cleaner, no notification is given when it's finished. |
| 254522 | jv16 PowerTools | N/A | 04.05.2010 | Registry cleaner d'ont fix errors |
| 177944 | jv16 PowerTools | N/A | 11.03.2010 | In windows 7, registry cleaner finds hundreds of errors, but when it tries to fix them it cannot remove any of them. |
| 334768 | jv16 PowerTools | N/A | 06.02.2010 | Does not Fix errors when I click on Fix |
| 642999 | jv16 PowerTools | N/A | 04.02.2010 | Registry Cleaner finds but does not fix registry issues. |
| 214566 | jv16 PowerTools | N/A | 01.02.2010 | Can not fix errors found in Registery Cleaner |
| 195483 | jv16 PowerTools | N/A | 19.01.2010 | Registry cleaner errors found but not fixed. |
| 994383 | jv16 PowerTools | N/A | 11.01.2010 | The option: clear registry, don't work; after some time, ung up, and I must use Task Manager to close the program. |
| 714816 | jv16 PowerTools | N/A | 07.01.2010 | jv16 cannot 'fix' registry errors found by registry cleaner in Windows 7 |
| 997875 | jv16 PowerTools | N/A | 26.11.2009 | JV16 2009 will not fix errors |
| 583766 | jv16 PowerTools | N/A | 14.11.2009 | Directory tool does not add directories. |
| 282174 | jv16 PowerTools | N/A | 03.11.2009 | Registry Cleaner cannot fix errors in Windows 7 |
| 991473 | jv16 PowerTools | N/A | 12.08.2009 | jv16 power tools 2009 fails to start in windows vista. |