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CCleaner malware puts over 2 billion machines at risk

By | blog, news

Update for customers asking about CCleaner malware: it seems that malicious software has been discovered as being distributed alongside CCleaner between August 15th, 2017 – September 13th, 2017.

While editing this blog post, I aim to provide an as unbiased point of view as possible, considering that this website also serves a PC System Utilities software product to its audience. For this reason, we should look at this event with humbleness and regard it as a good motivation to increase our awareness regarding the security of the software that we use.

Why was CCleaner used to distribute malware?

One way to distribute malware to different organisations is through software supply chains. This is usually very effective as it is based on the trust created between the software developer and the end-user.

An example of this is the worm Nyetya, that recently re-coined the term ‘ransomware’ using proof of concept network level spreading behavior.

According to the developers of CCleaner, more than 2 billion downloads had been registered by November 2016 and a growth rate of approximately 5 million downloads per week for its flagship product.

ccleaner growth rateFigure 1: CCleaner growth statistics

CCleaner malware – a ‘numbers game’

As recent events show, these look like just the numbers needed for a motivated malware developer / advanced attacker to step in and take control of the software distribution network.

Sadly, Cisco’s Talos Intelligence Group recently discovered that CCleaner version 5.33 contained malware attached to it. More specifically, a backdoor that allows the receiving and processing of remote command & control commands.

 

Figure 2: Screenshot of the Cisco’s notification date for Avast

 

As a result, the CCleaner version released on August 15th, 2017 presented risks of infection for an unprecedented number of computers (including those that run on critical infrastructures) and enormous potential damage to software users across the world.

Since then, it is now estimated that over 700,000 machines were infected and may still be receiving command & control remote tasks from the owners of what now seems to be the fastest growing botnet of 2017.

ccleaner malwareFigure 3: Screenshot of CCleaner – Version History

 

Few weeks later, on September 13th, 2017, Cisco’s Talos informed Avast (the antivirus company that had recently acquired Piriform) of the attack and to initiate relevant action on the matter.

According to Talos, “over 700,000 machines reported to the malicious software command & control server over this time period, and more than 20 machines have received the second-stage payload”.

During the installation of CCleaner 5.33, the 32-bit CCleaner binary was also contained in a malicious payload that featured Domain Generation Algorithm (DGA) as well as hardcoded Command and Control (C2) functionality. We have confirmed that this malicious version of CCleaner was hosted directly on CCleaner’s download server as of September 11, 2017.

 

It remains a mystery if the CCleaner version update released on September 12th, 2017 was related to the necessity of removing malware or if removing the backdoor from the distribution repository happened only after the notification by Cisco on September 13th, 2017.

Getting to understand the CCleaner malware incident

The infected CCleaner version 5.33 was distributed through the official CCleaner download site, using a software installer that could trick most security solutions. The malicious installer was signed using a certificate issued to Piriform Ltd by Symantec, with validity date until 10/2018.

In its analysis, Talos found the following compilation artefact in the CCleaner binary:

  • S:\workspace\ccleaner\branches\v5.33\bin\CCleaner\Release\CCleaner.pdb

With the fact that the software installer was validly signed, along with the presence of this malicious compilation artefact attached, several hypotheses have been thought about the malware and how it became part of the system. None has been confirmed so far.

What is certain is that the version containing the infected loads has been removed and is no longer available for download.

CCleaner malware indicators of compromise: registry keys

Talos also identified what is believed to be a software bug in malicious code related to the C2 function. A DGA computed IP address was found at the following location in the registry:

  • HKLM\SOFTWARE\Piriform\Agomo: NID

This IP address apparently does nothing and its purpose is unknown because the malware does not use it. Once the malware transmits the system profile information to the C2 server it can use an HTTPS POST request. Then, it stores the current system time value plus two days at the following registry location:

  • HKLM\SOFTWARE\Piriform\Agomo: TCID

CCleaner malware indicators of compromise: files

Any file names that own the following SHA-256 unique signatures are supposed to be part of the first phase infection:

According to VirusTotal, a multi-antivirus web scanner that is now owned by Google, the CCleaner malware has received the detection verdict of ‘Trojan.PRForm.A’ from Ad-Aware and ‘Backdoor.Win32.InfeCleaner.a’ from Kaspersky.

Avast, the antivirus company that currently owns CCleaner, is now detecting its own infected software, CCleaner version 5.3, under the verdict ‘Win32:TlsHack-A [Trj]’. Avast recently acquired Piriform, the makers of CCleaner, only few weeks before the incident occurred.

What to do in order to be 100% sure that the CCleaner malware is no longer in my system?

In order to be 100% sure, it is recommended that users who downloaded CCleaner v5.3 should restore their systems to a state before August 15, 2017, or the full reinstallation of the operating system.

What if restoring the operating system is not an option?

There are naturally multiple inconveniences that can jump to mind when it comes to restoring your operating system to an older state. Luckily, there are ways in which you could maybe get a 96% chance of have gotten rid of the CCleaner malware without a system restore.

Here are the steps that you need to follow:

  1. Make sure that your system does not still have the CCleaner – version 5.3 installed. If it is still installed, you can use the Software Uninstaller tool in an attempt to completely remove it.
  2. Scan your computer using a reputable antivirus product. If in doubt which one to choose, please consider the results of these independent antivirus tests.
  3. Install a second opinion antivirus solution in order to have an extra point of view. If you need our help, let us know. We will be glad to assist!

Unfortunately, security events that are not completely understood are often downplayed in severity. This can work counter to a victim’s best interests.

Therefore, companies should remain conservative with their advice before all of the details of the attack have been determined.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1758

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1758.

Here is a quick to-do list if you wish to update to the latest version of jv16 PowerTools 2017 and discuss it with our community:

  1. To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.
  2. To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1753)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1753 was released on Thursday, August 7, 2017:

Bug Fixes

  • Fix: It is not possible to use the My Account or Find My License tools to license the product under Windows XP systems.
  • Fix: The software can display an “Access Violation” error when the Clean and SpeedUp My Computer is started.
  • Fix: Running the Clean and SpeedUp My Computer many times in a row could cause it to always show a different number of found temporary files.
  • Fix: In some system configurations, the Initial Setup or Clean And SpeedUp My Computer can take a very long time to complete.

Feature Improvements

  • Improvement: New complete Handbook released. Step by step instructions for all program features. Download with product or go to: https://www.macecraft.com/handbooks/ to explore latest jv16 PowerTools 2017 Handbook.
  • Improvement: Improved the smoothness of the user interface.
  • Improvement: Increased the accuracy of temp file detection.

Most common questions:

  1. How can I update to jv16 PowerTools 2017?
  2. What license do I own? Can I update to jv16 PowerTools 2017?
  3. Who is entitled for a free update to jv16 PowerTools 2017?
  4. What is the update price of jv16 PowerTools 2017?
  5. How can I subscribe to your mailing-list?
  6. How can I unsubscribe from your mailing-list?
  7. Where can I download the translation files for jv16 PowerTools?
  8. I contributed to the crowdfunding campaign in 2014, how do I get my reward?

1. How can I update to jv16 PowerTools 2017?

If you own a license for jv16 PowerTools 2017 or you own a Platinum VIP license, you can update by following these steps:

  • Download the free trial version of jv16 PowerTools 2017. Click here to download it if you haven’t done so already.
  • Install jv16 PowerTools 2017
  • Open jv16 PowerTools 2017 and access the My Account tool
  • Enter your name and email address into the My Account tool. Be sure to use the same information you used with your order!

After you have entered your information, the My Account tool will automatically download and install your license, and convert the trial version to the full version.

2. What license do I own? Can I update to jv16 PowerTools 2017?

If you are unsure what license you own, please use the Find My Licenses tool from within jv16 PowerTools, after installing the latest version of the product.

The tool lists all your previous orders and tells you about your licensing options.

3. Who is entitled for a free update to jv16 PowerTools 2017?

You can update to jv16 PowerTools 2017 for free if you are our Plainum VIP customer or if you have bought jv16 PowerTools X in the August of 2016 or later.

If you contributed to our Crowdfunding campaign 3 years ago, you may be entitled for a free update as well.

In such case, you should submit a request with your contribution payment details (the name and email address used with the contribution) and we will issue you the correct license.

4. What is the update price of jv16 PowerTools 2017?

Thank you for being one of our existing customers!

A discount of 20% for existing customers is now available and will be applied to the grand total price of your next order! All you need to do is visit the checkout page and enter you full name and e-mail address, as used in any of your past valid orders.

You can buy a license from: https://www.macecraft.com/checkout/

5. How can I subscribe to your mailing list?

To signup to our newsletter, all you need to do is go to https://www.macecraft.com/download/ and input your e-mail address, click to download the product (if you haven’t already done so).

If you already have jv16 PowerTools 2017 installed, click here to subscribe to our newsletter.

6. How can I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by using the unsubscribe link provided inside every newsletter sent out.

7. Where can I download the translation files for jv16 PowerTools?

When you install jv16 PowerTools 2017, you must choose from the setup program which languages you wish to install.

If you didn’t see this option, you can get all the translations to jv16 PowerTools 2017 either by re-installing the software (if you don’t uninstall first, you won’t lose any of your settings or backups).

You can also download individual translations from the Download Translations page.

8. I contributed to the crowdfunding campaign in 2014, how do I get my reward?

We are currently developing jv16 PowerTools 2018 and there are no plans of going open source. If you contributed money to the crowdfunding campaign but for one reason or another didn’t receive your jv16 PowerTools license, please feel free to open a new support ticket and we will sort it out.

If you do, please include in your message the full name and email address you used when you made the contribution, as well as any receipt for the contribution if possible.

Complete details about the 2014 crowdfunding campaign to go open source have been published on our website. If there are still any questions or concerns relating to the campaign, please feel free to ask us.

If your question hasn’t yet been answered in any of the most common ones listed above, please open a new support ticket and we will be glad to assist!

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1753

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1753.

Here is a quick to-do list if you wish to update to the latest version of jv16 PowerTools 2017 and discuss it with our community:

  1. To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.
  2. To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1747)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1747 was released on Thursday, July 31h, 2017:

Bug Fixes

  • Fix: The Initial Setup or the Clean and SpeedUp My Computer can display a “Not Responding” error when started.
  • Fix: The software can display “Internal Error CAFF-3”.
  • Fix: The software can display an “Access Violation” error when started.
  • Fix: The software can display error “The process cannot access the file because it is being used by another process.”

Feature Improvements

  • Improvement: Reduced screen flickering while the software is working.
  • Improvement: The user interface now responds faster and has smoother feel to it.
  • Improvement: The software automatically creates registry keys to test it has full access to the registry. These keys are automatically deleted by the software but sometimes there can be a long delay with this process. The delay has now been shortened.

Most common questions:

  1. How can I update to jv16 PowerTools 2017?
  2. What license do I own? Can I update to jv16 PowerTools 2017?
  3. Who is entitled for a free update to jv16 PowerTools 2017?
  4. What is the update price of jv16 PowerTools 2017?
  5. How can I subscribe to your mailing-list?
  6. How can I unsubscribe from your mailing-list?
  7. Where can I download the translation files for jv16 PowerTools?
  8. I contributed to the crowdfunding campaign in 2014, how do I get my reward?

1. How can I update to jv16 PowerTools 2017?

If you own a license for jv16 PowerTools 2017 or you own a Platinum VIP license, you can update by following these steps:

  • Download the free trial version of jv16 PowerTools 2017. Click here to download it if you haven’t done so already.
  • Install jv16 PowerTools 2017
  • Open jv16 PowerTools 2017 and access the My Account tool
  • Enter your name and email address into the My Account tool. Be sure to use the same information you used with your order!

After you have entered your information, the My Account tool will automatically download and install your license, and convert the trial version to the full version.

2. What license do I own? Can I update to jv16 PowerTools 2017?

If you are unsure what license you own, please use the Find My Licenses tool from within jv16 PowerTools, after installing the latest version of the product.

The tool lists all your previous orders and tells you about your licensing options.

3. Who is entitled for a free update to jv16 PowerTools 2017?

You can update to jv16 PowerTools 2017 for free if you are our Plainum VIP customer or if you have bought jv16 PowerTools X in the August of 2016 or later.

If you contributed to our Crowdfunding campaign 3 years ago, you may be entitled for a free update as well.

In such case, you should submit a request with your contribution payment details (the name and email address used with the contribution) and we will issue you the correct license.

4. What is the update price of jv16 PowerTools 2017?

Thank you for being one of our existing customers!

A discount of 20% for existing customers is now available and will be applied to the grand total price of your next order! All you need to do is visit the checkout page and enter you full name and e-mail address, as used in any of your past valid orders.

You can buy a license from: https://www.macecraft.com/checkout/

5. How can I subscribe to your mailing list?

To signup to our newsletter, all you need to do is go to https://www.macecraft.com/download/ and input your e-mail address, click to download the product (if you haven’t already done so).

If you already have jv16 PowerTools 2017 installed, click here to subscribe to our newsletter.

6. How can I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by using the unsubscribe link provided inside every newsletter sent out.

7. Where can I download the translation files for jv16 PowerTools?

When you install jv16 PowerTools 2017, you must choose from the setup program which languages you wish to install.

If you didn’t see this option, you can get all the translations to jv16 PowerTools 2017 either by re-installing the software (if you don’t uninstall first, you won’t lose any of your settings or backups).

You can also download individual translations from the Download Translations page.

8. I contributed to the crowdfunding campaign in 2014, how do I get my reward?

We are currently developing jv16 PowerTools 2018 and there are no plans of going open source. If you contributed money to the crowdfunding campaign but for one reason or another didn’t receive your jv16 PowerTools license, please feel free to open a new support ticket and we will sort it out.

If you do, please include in your message the full name and email address you used when you made the contribution, as well as any receipt for the contribution if possible.

Complete details about the 2014 crowdfunding campaign to go open source have been published on our website. If there are still any questions or concerns relating to the campaign, please feel free to ask us.

If your question hasn’t yet been answered in any of the most common ones listed above, please open a new support ticket and we will be glad to assist!

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1747

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1747.

Here is a quick to-do list if you wish to update to the latest version of jv16 PowerTools 2017 and discuss it with our community:

  1. To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.
  2. To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1738)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1738 was released on Thursday, July 27th, 2017:

Bug Fixes

  • Fix: The Clean and SpeedUp My Computer can display a “Not Responding” error when started.
  • Fix: The Clean and Speedup My Computer can now find more errors to fix.
  • Fix: The software can display an Access Violation relating to module FilenameExtractor.
  • Fix: The software can display error about it not being run with administrator rights, even if it is.

Feature Improvements

  • Improvement: The user interface now responds faster and has a smoother feel to it.

Most common questions:

  1. How can I update to jv16 PowerTools 2017?
  2. What license do I own? Can I update to jv16 PowerTools 2017?
  3. Who is entitled for a free update to jv16 PowerTools 2017?
  4. What is the update price of jv16 PowerTools 2017?
  5. How can I subscribe to your mailing-list?
  6. How can I unsubscribe from your mailing-list?
  7. Where can I download the translation files for jv16 PowerTools?
  8. I contributed to the crowdfunding campaign in 2014, how do I get my reward?

1. How can I update to jv16 PowerTools 2017?

If you own a license for jv16 PowerTools 2017 or you own a Platinum VIP license, you can update by following these steps:

  • Download the free trial version of jv16 PowerTools 2017. Click here to download it if you haven’t done so already.
  • Install jv16 PowerTools 2017
  • Open jv16 PowerTools 2017 and access the My Account tool
  • Enter your name and email address into the My Account tool. Be sure to use the same information you used with your order!

After you have entered your information, the My Account tool will automatically download and install your license, and convert the trial version to the full version.

2. What license do I own? Can I update to jv16 PowerTools 2017?

If you are unsure what license you own, please use the Find My Licenses tool from within jv16 PowerTools, after installing the latest version of the product.

The tool lists all your previous orders and tells you about your licensing options.

3. Who is entitled for a free update to jv16 PowerTools 2017?

You can update to jv16 PowerTools 2017 for free if you are our Plainum VIP customer or if you have bought jv16 PowerTools X in the August of 2016 or later.

If you contributed to our Crowdfunding campaign 3 years ago, you may be entitled for a free update as well.

In such case, you should submit a request with your contribution payment details (the name and email address used with the contribution) and we will issue you the correct license.

4. What is the update price of jv16 PowerTools 2017?

Thank you for being one of our existing customers!

A discount of 20% for existing customers is now available and will be applied to the grand total price of your next order! All you need to do is visit the checkout page and enter you full name and e-mail address, as used in any of your past valid orders.

You can buy a license from: https://www.macecraft.com/checkout/

5. How can I subscribe to your mailing list?

To signup to our newsletter, all you need to do is go to https://www.macecraft.com/download/ and input your e-mail address, click to download the product (if you haven’t already done so).

If you already have jv16 PowerTools 2017 installed, click here to subscribe to our newsletter.

6. How can I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by using the unsubscribe link provided inside every newsletter sent out.

7. Where can I download the translation files for jv16 PowerTools?

When you install jv16 PowerTools 2017, you must choose from the setup program which languages you wish to install.

If you didn’t see this option, you can get all the translations to jv16 PowerTools 2017 either by re-installing the software (if you don’t uninstall first, you won’t lose any of your settings or backups).

You can also download individual translations from the Download Translations page.

8. I contributed to the crowdfunding campaign in 2014, how do I get my reward?

We are currently developing jv16 PowerTools 2018 and there are no plans of going open source. If you contributed money to the crowdfunding campaign but for one reason or another didn’t receive your jv16 PowerTools license, please feel free to open a new support ticket and we will sort it out.

If you do, please include in your message the full name and email address you used when you made the contribution, as well as any receipt for the contribution if possible.

Complete details about the 2014 crowdfunding campaign to go open source have been published on our website. If there are still any questions or concerns relating to the campaign, please feel free to ask us.

If your question hasn’t yet been answered in any of the most common ones listed above, please open a new support ticket and we will be glad to assist!

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1738

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1738.

Here is a quick to-do list if you wish to update to the latest version of jv16 PowerTools 2017 and discuss it with our community:

  1. To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.
  2. To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1728)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1728 was released on Friday, June 2nd, 2017:

Bug Fixes

  • Fix: The Clean And SpeedUp My Computer as well as the Registry Finder can fail to delete certain types of registry keys from the registry.
  • Fix: Starting the software can in some systems show error “You are currently running this program without full Administrator privileges. “
  • Fix: The Help > About window can show an incorrect number of licensed computers (the My Account and Find My License tools show the correct number of licensed computers).
  • Fix: The software can show a warning message of “Removing or modifying this key can be dangerous, are you sure you want to proceed?” for registry keys that are safe to remove.
  • Fix: With some two year licenses, the software could still say it will expire in one year. This was a simple user interface problem, the licenses are valid, only the expiry date was displayed incorrectly.
  • Fix: The PowerTools background processes can be ran using more instances than is indeed.

Feature Improvements

  • Improvement: The software will now automatically add itself to the Windows Control Panel / Programs and Features list for easy access and uninstallation. Before, this was an optional feature.
  • Improvement: Software Uninstaller will now find more installed software and left-over traces.
  • Improvement: Added an option to make PowerTools automatically clean all the automatically generated debug data from its Backups folder. To enable this feature, please edit the line “5=AutoCleanPTDebugFiles=False” to “4=AutoCleanPTDebugFiles=True” under “[Maintenance]” section in the Settings\Misc.dat. If the “False” line does not exist, simply add the “True” line as a new line under the maintenance section. We cannot add an option to turn this on and off from the user interface, because that would require an update to every translated version of the software. This feature does not completely remove all automatically generated debug data but greatly limits the amount of the stored data.

Most common questions:

  1. How can I update to jv16 PowerTools 2017?
  2. What license do I own? Can I update to jv16 PowerTools 2017?
  3. Who is entitled for a free update to jv16 PowerTools 2017?
  4. What is the update price of jv16 PowerTools 2017?
  5. How can I subscribe to your mailing-list?
  6. How can I unsubscribe from your mailing-list?
  7. Where can I download the translation files for jv16 PowerTools?
  8. I contributed to the crowdfunding campaign in 2014, how do I get my reward?

1. How can I update to jv16 PowerTools 2017?

If you own a license for jv16 PowerTools 2017 or you own a Platinum VIP license, you can update by following these steps:

  • Download the free trial version of jv16 PowerTools 2017. Click here to download it if you haven’t done so already.
  • Install jv16 PowerTools 2017
  • Open jv16 PowerTools 2017 and access the My Account tool
  • Enter your name and email address into the My Account tool. Be sure to use the same information you used with your order!

After you have entered your information, the My Account tool will automatically download and install your license, and convert the trial version to the full version.

2. What license do I own? Can I update to jv16 PowerTools 2017?

If you are unsure what license you own, please use the Find My Licenses tool from within jv16 PowerTools, after installing the latest version of the product.

The tool lists all your previous orders and tells you about your licensing options.

3. Who is entitled for a free update to jv16 PowerTools 2017?

You can update to jv16 PowerTools 2017 for free if you are our Plainum VIP customer or if you have bought jv16 PowerTools X in the August of 2016 or later.

If you contributed to our Crowdfunding campaign 3 years ago, you may be entitled for a free update as well.

In such case, you should submit a request with your contribution payment details (the name and email address used with the contribution) and we will issue you the correct license.

4. What is the update price of jv16 PowerTools 2017?

Thank you for being one of our existing customers!

A discount of 20% for existing customers is now available and will be applied to the grand total price of your next order! All you need to do is visit the checkout page and enter you full name and e-mail address, as used in any of your past valid orders.

You can buy a license from: https://www.macecraft.com/checkout/

5. How can I subscribe to your mailing list?

To signup to our newsletter, all you need to do is go to https://www.macecraft.com/download/ and input your e-mail address, click to download the product (if you haven’t already done so).

If you already have jv16 PowerTools 2017 installed, click here to subscribe to our newsletter.

6. How can I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by using the unsubscribe link provided inside every newsletter sent out.

7. Where can I download the translation files for jv16 PowerTools?

When you install jv16 PowerTools 2017, you must choose from the setup program which languages you wish to install.

If you didn’t see this option, you can get all the translations to jv16 PowerTools 2017 either by re-installing the software (if you don’t uninstall first, you won’t lose any of your settings or backups).

You can also download individual translations from the Download Translations page.

8. I contributed to the crowdfunding campaign in 2014, how do I get my reward?

We are currently developing jv16 PowerTools 2018 and there are no plans of going open source. If you contributed money to the crowdfunding campaign but for one reason or another didn’t receive your jv16 PowerTools license, please feel free to open a new support ticket and we will sort it out.

If you do, please include in your message the full name and email address you used when you made the contribution, as well as any receipt for the contribution if possible.

Complete details about the 2014 crowdfunding campaign to go open source have been published on our website. If there are still any questions or concerns relating to the campaign, please feel free to ask us.

If your question hasn’t yet been answered in any of the most common ones listed above, please open a new support ticket and we will be glad to assist!

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1728

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1728.

To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.

If you are still running jv16 PowerTools X, jv16 PowerTools 2014 or any earlier version, please note that these older products are no longer maintained or updated and may not be fully compatible with most recent updates of Windows.

To get the best experience from our work please install jv16 PowerTools 2017 and make sure that you set it to a new directory (do not install in the same directory as jv16 PowerTools X, jv16 PowerTools 2014 or any earlier versions).

The latest version can be downloaded here: download jv16 PowerTools 2017.

To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1703)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1703 was released on Thursday, April 13th, 2017:

Bug Fixes

  • Fix: The software’s executables are again signed with a code signing certificate (the previous certificate expired).
  • Fix: Pictures AntiSpy can display an error message about EFOpenError (in the case it cannot access a picture file).
  • Fix: The Main Window can display an error message “Control pnlHomeHost has no parent window.”
  • Fix: The Clean and SpeedUp My Computer can dispay an EAccessViolation error message when fixing the found errors.
  • Fix: When jv16 PowerTools is installed, it’s possible the GUI mode in Quick Tutorial will have neither options selected by default.
  • Fix: Fixed a typo from the English User Interface that said “Licensesd” instead of “Licensed”.
  • Fix: The Clean And SpeedUp My Computer can display an error message relating to “edb.chk” file.
  • Fix: The Clean And SpeedUp My Computer can go back and forth between the “Performing final analysis” and the list of currently running scan modules.
  • Fix: Using the software with a translation, especially German, can make some of the tab caption texts not to be fully displayed due to lack of space on screen.
  • Fix: Find My Licenses tool can display an incorrect date of the license purchase for very old order (before 2016).
  • Fix: My Account and Find My License tools can in some rare cases display a data download error even if there is a valid internet connection.
  • Fix: Opening the Main Window can display an Access Violation error message relating to GetItemCount.

Feature Improvements

  • Improvement: The Initial Setup runs up to 30% faster.
  • Improvement: The Software Uninstaller runs up to 20% faster.
  • Improvement: The Clean and SpeedUp My Computer runs up to 5% faster.
  • Improvement: In the case user attempts to license the software with an incorrect name, such as only using their first name or a nickname, the software now displays a better error message. We require our users to use their full name when licensing the software. If you have licensed the software with a nickname or with your first name only, please contact our support to add your full name to record so you can use the software correctly.
  • Improvement: The software will automatically clean old debug data saved to its Backups folder.
  • Improvement: Improved compatibility with Roxio and Corel products.
  • Improvement: The Clean and SpeedUp My Computer will now display an additional confirmation before restarting user’s computer. Before, a tick in a checkbox was enough to confirm the computer restart which could cause an unwanted system reboot.
  • Improvement: The software now automatically scans the computer for any temporary files created and accidentally left over by jv16 PowerTools itself.

Existing customers

Existing customers who bought the jv16 PowerTools X version in August 2016 or later are entitled to a free upgrade to jv16 PowerTools 2017.

All Platinum VIP level customers are also entitled for a free upgrade to PowerTools 2017. To upgrade, simply download the trial version and enter your full name, e-mail address during product setup or in My Account, after jv16 PowerTools 2017 has been installed.

For customers who have bought jv16 PowerTools X any time before August 2016, or have bough any previous version but are not holding a lifetime license (payment option: “Pay once, use forever”), please visit the checkout page to upgrade.

In case of any problems in buying or applying your license, please contact us.

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1703

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1703.

To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.

If you are still running jv16 PowerTools X, jv16 PowerTools 2014 or any earlier version, please note that these older products are no longer maintained or updated and may not be fully compatible with most recent updates of Windows.

To get the best experience from our work please install jv16 PowerTools 2017 and make sure that you set it to a new directory (do not install in the same directory as jv16 PowerTools X, jv16 PowerTools 2014 or any earlier versions).

The latest version can be downloaded here: download jv16 PowerTools 2017.

To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1689)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1689 was released on Tuesday, March 21st, 2017:

Improvements

  • Improvement: The software’s user interface is more responsive.
  • Improvement: The Initial Setup runs up to 40% faster.
  • Improvement: The Clean and SpeedUp My Computer runs up to 35% faster.

Existing customers

Existing customers who bought the jv16 PowerTools X version in August 2016 or later are entitled to a free upgrade to jv16 PowerTools 2017.

All Platinum VIP level customers are also entitled for a free upgrade to PowerTools 2017. To upgrade, simply download the trial version and enter your full name, e-mail address during product setup or in My Account, after jv16 PowerTools 2017 has been installed.

For customers who have bought jv16 PowerTools X any time before August 2016, or have bough any previous version but are not holding a Platinum VIP license, please visit the checkout page to upgrade.

In case of any problems in buying or applying your license, please contact us.

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1689

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1689.

To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.

If you are still running jv16 PowerTools X, jv16 PowerTools 2014 or any earlier version, please note that these older products are no longer maintained or updated and may not be fully compatible with most recent updates of Windows. To get the best experience from our work please install jv16 PowerTools 2017 and make sure that you set it to a new directory (do not install in the same directory as jv16 PowerTools X, jv16 PowerTools 2014 or any earlier versions).

The latest version can be downloaded here: download jv16 PowerTools 2017.

To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1681)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1681 was released on Wednesday, February 15th, 2017:

Bug Fixes

  • Fix: The Initial Setup can crash or freeze in some systems and this problem can prevent the use of the software altogether.
  • Fix: It’s not possible to use the File Finder to search files from the root of any hard disk drive, such as from C:\
  • Fix: The Registry Finder does not find any items from the registry.
  • Fix: If Find My License is used many times, it can fail without showing an error message.
  • Fix: Find My License and My Account features can show “not responding” error message while they are downloading user’s license information.
  • Fix: Fixed a typo from the English translation.

Improvements

  • Improvement: The software’s user interface is now more responsive.
  • Improvement: Improved the software’s compatibility with old Corel products.
  • Improvement: The Initial Setup runs up to 40% faster.
  • Improvement: The Clean and Fix My Computer runs up to 20% faster.
  • Improvement: Running an anti-virus or anti-malware software can slow down the use of jv16 PowerTools. PowerTools now attempts to automatically detect if it is running slower than normal and if so, it will display a recommendation to add jv16 PowerTools to the exclusion list of the running anti-virus or anti-malware software.

Existing customers

Existing customers who bought the jv16 PowerTools X version in August 2016 or later are entitled to a free upgrade to jv16 PowerTools 2017.

All Platinum VIP level customers are also entitled for a free upgrade to PowerTools 2017. To upgrade, simply download the trial version and enter your full name, e-mail address during product setup or in My Account, after jv16 PowerTools 2017 has been installed.

For customers who have bought jv16 PowerTools X any time before August 2016, or have bough any previous version but are not holding a Platinum VIP license, please visit the checkout page to upgrade.

In case of any problems in buying or applying your license, please contact us.

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1681

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1681.

To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.

If you are still running jv16 PowerTools X, jv16 PowerTools 2014 or any earlier version, please note that these older products are no longer maintained or updated and may not be fully compatible with most recent updates of Windows. To get the best experience from our work please install jv16 PowerTools 2017 and make sure that you set it to a new directory (do not install in the same directory as jv16 PowerTools X, jv16 PowerTools 2014 or any earlier versions).

The latest version can be downloaded here: download jv16 PowerTools 2017.

To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1670)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1670 was released on Friday, February 3rd, 2017:

Bug Fixes

  • Fix: While loading or working, the software can display a “not responding” message.
  • Fix: The software can display an error message Access violation at address 00470DA1.
  • Fix: The software can display an error message “Cannot open file. The process cannot access the file because it is being used by another process.”
  • Fix: Uninstalling certain software with the Software Uninstaller can freeze the software.
  • Fix: Mass File Renamer’s convert filename to lower case does not work (converts to upper case instead).
  • Fix: Windows can display an error message relating to jv16pt_preworker1.exe if a software called Boxcryptor is installed to the system. (The error message is purely a cosmetic problem.)
  • Fix: In some systems, enabling the Startup Timer can cause the system to start slower.
  • Fix: Startup Timer can incorrectly label some system startups as “Slow” or “Very slow”.

Improvements

  • Improvement: The Initial Setup runs now up to 50% faster.
  • Improvement: The Software Uninstaller now starts up to 40% faster.
  • Improvement: The Clean And SpeedUp My Computer now runs 10% faster.
  • Improvement: When ran for the first time, the home screen’s system health gauges are updated up to 60% faster than before.
  • Improvement: In case the software’s cache has been cleaned improperly, such as by a third party software, the Initial Setup will automatically be run again.
  • Improvement: The software’s user interface is now more responsive, especially while the software is working.
  • Improvement: The Software Uninstaller can now detect the installed software with better accuracy.
  • Improvement: The Software Uninstaller can now better handle the uninstallation of software that are currently running, either active or on the background.
  • Improvement: The Clean And SpeedUp My Computer now closes the “No changes are made yet” message box if user clicks the Delete or Fix button.
  • Improvement: Reduced the resource usage of the jv16pt_PreWorker executable that automatically starts with Windows.
  • Improvement: The software will from now on automatically start up showing the main tools instead of the home screen, in case the software has just been installed and there is no data to be shown in the home screen yet.
  • Improvement: The way the Startup Timer shows the effects of the Startup Optimizer and the speed of the system startup has been made more clear.

Existing customers

Existing customers who bought the jv16 PowerTools X version in August 2016 or later are entitled to a free upgrade to jv16 PowerTools 2017.

All Platinum VIP level customers are also entitled for a free upgrade to PowerTools 2017. To upgrade, simply download the trial version and enter your full name, e-mail address during product setup or in My Account, after jv16 PowerTools 2017 has been installed.

For customers who have bought jv16 PowerTools X any time before August 2016, or have bough any previous version but are not holding a Platinum VIP license, please visit the checkout page to upgrade.

In case of any problems in buying or applying your license, please contact us.

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.

jv16 PowerTools 2017 Update Released – Version 4.1.0.1670

By | news

An updated version of jv16 PowerTools 2017 has been released. The latest version number is 4.1.0.1670.

To update right now, you should download the latest version from our website and install it from scratch or even on top of any already installed version of jv16 PowerTools 2017.

If you are still running jv16 PowerTools X, jv16 PowerTools 2014 or any earlier version, please note that these older products are no longer maintained or updated and may not be fully compatible with most recent updates of Windows. To get the best experience from our work please install jv16 PowerTools 2017 and make sure that you set it to a new directory (do not install in the same directory as jv16 PowerTools X, jv16 PowerTools 2014 or any earlier versions).

The latest version can be downloaded here: download jv16 PowerTools 2017.

To participate in the public discussion about the latest version of jv16 PowerTools 2017, please join our forum.

Change Log – What’s New

(compared to jv16 PowerTools 2017 build 4.1.0.1666)

Here is a complete list of bug fixes and improvements that we did since jv16 PowerTools 2017 – Version 4.1.0.1666 was released on Tuesday, January 17th, 2017:

Bug Fixes

  • Fix: It is not possible to select whether one wants to install the Czech translation, instead it is always installed.
  • Fix: The Clean and SpeedUp My Computer sometimes does not list any registry errors.

Improvements

  • Improvement: Greatly improved the speed of the Clean and SpeedUp My Computer scan.
  • Improvement: Pressing the Enter key from keyboard in My Licenses, will from now on click the button to download the license data. Before, the button activated only by mouse click.

Existing customers

Existing customers who bought the jv16 PowerTools X version in August 2016 or later are entitled to a free upgrade to jv16 PowerTools 2017.

All Platinum VIP level customers are also entitled for a free upgrade to PowerTools 2017. To upgrade, simply download the trial version and enter your full name, e-mail address during product setup or in My Account, after jv16 PowerTools 2017 has been installed.

For customers who have bought jv16 PowerTools X any time before August 2016, or have bough any previous version but are not holding a Platinum VIP license, please visit the checkout page to upgrade.

In case of any problems in buying or applying your license, please contact us.

New users:

How to install jv16 PowerTools 2017

Simply download and run the software’s installation file to install jv16 PowerTools to your computer. Follow the on-screen instructions and you will be fine!

All new users of jv16 PowerTools 2017 will receive a fully functional, 60 day trial version of the product. It contains no bundled software, no adware, no nonsense!

By entering your full name and e-mail address during product setup, you will be subscribed to our periodic newsletter. That’s all we ask: to stay in touch! We honestly value your privacy and offer a trust guarantee.

Technical details

Compatible with: Any PC running any version of Windows XP or newer, such as Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Fully supports 64 bit systems.

Ships with translations: English, 简体中文, 繁體中文, Finnish, Français, Deutsch, Dutch, Polski, Português (Brasileiro), Русский, Español, Svensk.

To use the software with any of these translations, simply download the software and when running the installer in your computer, choose to install the translations you want to use. There are no separate installation files to be downloaded for translations.