Fix Webcam Issues After Windows 10 Anniversary Update

By September 19, 2016blog

Our users wanted us to investigate and find solutions for webcam issues that recently appeared on Windows 10. Based on our customer reports and other reports found online, several webcam failures occurred. For example, one of the reported problems was that webcams suddenly froze up as they were being used. These issues started to emerge after August 2nd, 2016, when the Windows 10 Anniversary Update was released.

We did some research. Below is a thorough and accurate report of what we found.

How you benefit: If your webcam stopped functioning after you installed the Windows 10 Anniversary Update, this post will help you. If you’re not tech savvy and need assistance fixing your webcam, feel free to contact one of our specialists, and we can guide you through the process until your webcam is properly working again.

  • Estimated reading time: less than 5 minutes.
  • Required technical experience: intermediate

Webcam Problems After Windows 10 Anniversary Update

There are essentially 4 main options that you can choose from in order to fix your webcam once you have installed Windows 10 Anniversary Update:

  1. Power users: Fix webcam issues by editing the Windows Registry
  2. Fix failed? Revert to Windows 10 before Anniversary Update
  3. Regular maintenance: Clean and speed up your computer using jv16 PowerTools
  4. Hire us to fix your computer: PC Optimization Expert remote computer repair service

1. Fix webcam issues by editing the Windows Registry

Here are some webcam models reported to us as frozen after the Windows 10 Anniversary Update:

  • Microsoft LifeCam Cinema Webcam
  • Logitech QuickCam for Notebooks Pro Webcam
  • Logitech C920
  • Labtec Webcam 1200
  • HP KQ246AA 8.0MP Deluxe Webcam
  • Veo Wireless Observer
  • D-Link DVC-1000 i2eye
  • Creative Live! Cam Socialize Webcam
  • Built-in Standard and HD Webcams for Dell, HP and Toshiba Laptops

Caution! Incorrect editing of the Windows Registry may result in extensive damage or loss of functionality to the operating system. Before manually fixing the webcam issue, create a system restore point. This will allow you to undo any changes and save your operating system.

Here is how to manually fix webcam issues for Power Users:

A. First, open the Windows Registry editor by following these steps:

  1. Click on the Start Menu and search for “regedit“. Launch the program.
fix webcam issues

B. Once the Windows Registry editor is open, for 32-bit Windows 10 versions, you can fix webcam issues as follows:

  1. Navigate to the following registry path: HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows Media Foundation > Platform
  2. Right click on the ‘Platform‘ folder in the left hand tree view and then hold your mouse cursor over ‘New‘. Select ‘DWORD (32-bit) Value‘.
  3. Name the newly created value as ‘EnableFrameServerMode‘. Set the value to ‘0‘.
fix webcam issues

C. In addition, if you are running a 64-bit Windows 10 version, this step is required to fix webcam issues:

  1. Navigate to the following registry path: HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432NODE > Microsoft > Windows Media Foundation > Platform
  2. Right click on the ‘Platform‘ folder in the left hand tree view and then ‘New‘. Select ‘DWORD (32-bit) Value‘.
  3. Name the newly created value as ‘EnableFrameServerMode‘. Set the value to ‘0‘.

If your webcam does not immediately start working, then reboot your computer. The changes should fix your webcam.

2. Problem Not Solved? Revert back to older version of Windows 10

An official fix is still being developed by Microsoft. It is unclear, however, when that fix will be available and whether or not it will be available for all webcam models. Until then, you can follow these steps to downgrade to an earlier OS version:

  1. Go to ‘Settings‘ > ‘Updates and Security
  2. In the ‘Updates and Security‘ window, go to ‘Recovery
  3. Click ‘Get started‘ under ‘Go back to an earlier build
fix webcam issues

Microsoft will ask you for the reason that you are reverting back to the older version of Windows 10. Respond with, “Please fix webcam issues after Windows 10 Anniversary Upgrade”. Once completed, click Next. Now all you need to do is follow the steps on the screen and your device will have returned to Windows 10 build 1511.

3. Clean and speed up your computer using jv16 PowerTools

jv16 PowerTools is a brilliant Windows utility software designed to make your computer work fast and smoothly.

Download jv16 PowerTools and try it for free. You can get a fully functional 60-day trial version.

Once downloaded, you can continue by reading the product’s quick start guide or the latest benchmark test results for Windows optimization software.

4. Hire us to fix your computer remotely

PC Optimization Expert is a remote computer repair service developed by our tech team that is designed to connect clients with technicians. You can instantly get help by simply setting up an appointment and paying for the desired service. We contact you via e-mail in order to go over the details of the current issues with your computer. We then confirm a date and time that is good for you.

If you want to avoid any possible risk associated with manual troubleshooting and don’t feel safe doing it for yourself, we can help you every step of the way. Our remote service is quick, easy, and effective!

Click here to hire us and we will fix your computer remotely.

We are currently correcting webcam issues related to Windows 10 Anniversary Updates. We can remotely repair your home or business computer by applying careful edits to the Windows Registry. With your approval, we also provide optimization through cleaning and removal of bloatware, spyware, and adware from your computer.