Frequently Asked Questions

These are the most commonly asked questions. Before contacting us, you should quickly read these items to see if your question is already answered here.

Most common questions:

  1. How can I update to jv16 PowerTools 2017?
  2. How do I register my copy of jv16 PowerTools 2017?
  3. I bought a license, how do I get the full version?

Answer:

If you own a license for jv16 PowerTools 2017 or you own a Platinum VIP license, you can update by following these steps:

1. Download the free trial version of jv16 PowerTools 2017. Click here to download it if you haven’t done so already.
2. Install jv16 PowerTools 2017.
3. Open jv16 PowerTools 2017 and access the My Account tool.
4. Enter your name and email address into the My Account tool. Be sure to use the same information you used with your order.

After you have entered your information, the My Account tool will automatically download and install your license, and convert the trial version to the full version.

Question: What license do I own? Can I update to jv16 PowerTools 2017?

Answer:

If you are unsure what license you own, please use the Find My Licenses tool from within jv16 PowerTools, after installing the latest version of the product.

The tool lists all your previous orders and tells you about your licensing options.

Question: Who is entitled for a free update to jv16 PowerTools 2017?

Answer:

You can update to jv16 PowerTools 2017 for free if you are our Plainum VIP customer or if you have bought jv16 PowerTools X in the August of 2016 or later.

If you contributed to our Crowdfunding campaign 3 years ago, you may be entitled for a free update as well. In such case, you should submit a request with your contribution payment details (the name and email address used with the contribution) and we will issue you the correct license.

Question: What is the update price of jv16 PowerTools 2017?

Answer:

Answer: Thank you for being one of our existing customers! A discount of 20% for existing customers is now available and will be applied to the grand total price of your next order! All you need to do is visit the checkout page and enter you full name and e-mail address, as used in any of your past valid orders.

You can buy a license from: https://www.macecraft.com/checkout/

Question: How can I unsubscribe?

Answer:

You can unsubscribe from our mailing list by using the unsubscribe link provided inside every newsletter sent out.

Question: Where I can download translations for jv16 PowerTools 2017?

Answer:

When you install jv16 PowerTools 2017, you must choose from the setup program which languages you wish to install.

If you didn’t see this option, you can get all the translations to jv16 PowerTools 2017 either by re-installing the software (if you don’t uninstall first, you won’t lose any of your settings or backups).

You can also download individual translations from the Download Translations page.